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FAQ

Frequently Asked Questions (FAQ)

 

1. How do I place an order? Can I order this on-line?

Our Catalog is available on-line to help you generate ideas and locate promotional products you may be interested in. As you browse our catalog you may add items to your cart and submit them to us for a more accurate quote than would be available online. You may also give us a call and we’ll be glad to take care of any questions you have and provide a quote for you based on your specifications. Due to the customized nature of promotional products we can better serve our customers through direct phone service.

2. Your quote is different than the prices shown on-line. Why?

The pricing for most of the promotional products in our catalog includes the blank product and run charges for a 1 color, 1 position imprint. Apparel prices as shown do not include imprinting charges. Actual finished product pricing varies based on the imprint method, number of colors you need imprinted, the number of locations you would like imprinted and the quantity you are ordering. Setup charges are also required for most products with an imprint when you are ordering for the first time. Reorders of identical products usually do not require setup charges as screens, tapes and plates are kept on file for up to two years from the original order.

If your order is for a 1 position, 1 color imprint then the online pricing will be accurate with the only additional charges including a one time setup charge.

3. I can’t find what I’m looking for, can you help?

Of course, just give us a call or send us an email and we’ll be glad to help. Let us do the work for you. Please provide us some details as to what type of product you had in mind, what goal or purpose the promotional product will serve and when you need it by and we’ll get back to you with several options.

4. I don’t have time to figure all of this out. Can’t I just call you and tell you what I need?

Yes, definitely. We are here to take care of you and we want to help make your promotions as simple and easy as possible for you. Just give us a call, tell us what you need and we’ll get to work for you.

5. How long does an order usually take?

That depends on the product and the quantity needed. In general it’s best to plan your orders well ahead of time to eliminate rush charges and to provide more time for corrections and proofing. Typical production times range from 10 to 20 business days (2 to 4 weeks) although longer lead times are sometimes needed. Many products can be produced much more quickly and we have a wide variety of products which can be provided in as little as 2 to 3 days. If you have a rush order just give us a call and we can help make sure you meet your deadline.

6. What payments do you accept?

We accept Visa and Master Charge credit cards as well as Pay-Pal and company checks. Payment terms are 30 days from the date of invoice for approved accounts.

7. Can I get a sample of the item or items I’m interested in?

Samples are available for most items, please call for more details.

8. How do we get our logo or artwork to you?

You can send your logo or artwork via email to shernandez@mayanembroidery.com

Please follow the guidelines below to ensure that your logo or artwork is processed quickly and accurately.

  • Please provide your artwork as clean line art (vector art).
  • If your artwork is in color, please specify the exact PMS colors used.
  • Ideally, all digital images should be vector artwork (not bitmapped/raster) and saved in Adobe Illustrator as an EPS (encapsulated PostScript) file. Any type set on paths must be converted to outlines (curves).
  • In some cases, bitmapped files, such as TIFF or BMP files, may be acceptable if the original image is large and at a resolution of at least 300dpi.
  • If you are providing Bitmap files you should render images at 100 percent of actual imprint size.

The following file formats are accepted.

  • Adobe Illustrator (.eps, or ai)
  • Adobe Photoshop (.psd)
  • Corel Draw (.cdr)

Faxes, photocopies, business cards & letterheads are NOT considered camera ready.

If you are unfamiliar with any of these terms, just give us a call and we can help you with your artwork preparation. Our inhouse graphics department is available to clean up your artwork if you are not able to provide graphics in a suitable format and quality for production. Charges for this service range from $35 – $150 depending on the complexity of your artwork and the condition of the artwork you provide us.

If you need a logo created or would like your logo enhanced for use on your promotional products we can do this as well. Call us for details.